Refund Policy
Last updated: August 2026
This policy applies to subscriptions and data packages purchased through the VPNAO user panel. It explains the refund window, review scope, application process, and return-of-funds principles. Before applying, check the order status, payment record, and data usage.
Refund window and eligibility
The refund window begins when the first payment order is completed. An eligible first-payment order can be submitted through the user panel for a full no-questions-asked refund. This commitment applies to orders with confirmed payment. Unpaid, canceled, or invalid orders with no completed transaction record have no refundable amount.
Later purchases, renewals, upgrades, or additional data packages on the same account do not create a new first-payment refund window. For a mid-term upgrade, the price difference is converted based on the remaining days. If the related order enters refund review, VPNAO will check the original order, upgrade record, and actual payment amount to determine the eligible scope, without recalculating against the displayed page price.
Refund exclusions
Applications submitted after the refund window are not eligible for the first-payment no-questions-asked full refund. VPNAO may pause the process and request more information if the account shows excessive data usage, continued substantial use after the refund request, unverifiable payment records, or an order already reversed, charged back, or disputed through the payment channel.
Accounts restricted for violating the terms of use are not covered by this no-questions-asked refund commitment. This includes unlawful activity through international routes, attacks on network resources, disruption of service operations, subscription resale, or attempts to evade standard billing rules. Compliance is reviewed using account activity, order records, and the applicable terms of use.
Refund request and required information
Applicants must sign in to the account used for the purchase and submit a refund request through the user panel ticket entry. No email address is required; the account is identified by its username and password. To locate the transaction accurately, include the order identifier, payment method, payment record, reason for the request, and the necessary information showing that the applicant completed the transaction.
Do not submit passwords, subscription addresses, complete payment credentials, or other sensitive details on ordinary pages or in public content. VPNAO may request an order screenshot or payment-channel transaction record, but will not ask for the account password. If information is incomplete, order ownership cannot be confirmed, or the same transaction has multiple requests, review will continue after the details are completed.
Original payment route and settlement time
After approval, refunds are generally returned through the original payment route. The actual settlement time depends on the payment channel's clearing status, and VPNAO cannot change its processing order. After the refund is submitted, users should first check the transaction record of the original payment account. If the status shown on the payment page differs from the final credit record, add relevant screenshots to the original ticket for review.
The refund amount is based on the actual payment record approved during review and excludes fees independently charged by the payment channel that were not collected by VPNAO. If the original payment route cannot receive the refund because of account status, channel restrictions, or transaction status, VPNAO will explain the available verification steps through the original ticket and will not send funds to another account without confirmation.
Payment methods and handling
Alipay and WeChat Pay refunds are returned through the original transaction route where the channel permits. Applicants should retain the original payment record and confirm that the payment account can still receive a channel refund normally. If the transaction has entered a dispute process with the payment channel, explain its current status in the ticket first to prevent duplicate handling.
USDT transactions are affected by the nature of on-chain transfers and cannot be reversed like ordinary payment transactions. The application must include the original payment transaction record and confirm compatible receiving details and the relevant network as requested in the ticket. If the on-chain record, receiving details, or transaction ownership cannot be verified, the refund remains pending. Once confirmation is complete, the transfer will be handled according to the review result.
Available payment methods are Alipay / WeChat Pay / USDT. All refund communication and supporting documents must be handled through a user panel ticket. This page does not provide other payment channels or accept collection accounts unrelated to the original order.